The Ordinary HRD

Last updated: June 2026

1. About us

The Ordinary HRD Ltd ("we", "us", "our") is an HR consultancy registered in England and Wales. These terms govern the provision of all consultancy services we provide to you ("the Client"). By engaging us, you confirm acceptance of these terms.

2. Our services

We provide HR advisory and consultancy services as agreed in a scoped engagement letter or statement of work ("SOW"). The services may include, but are not limited to:

• Advice and support on redundancy and restructuring programmes.
• Grievance investigation and hearing management.
• Disciplinary investigation and hearing management.
• Support with complex or sensitive people matters.
• General HR advisory and strategic support.

The specific scope, deliverables, fees, and timescales for each engagement will be set out in the relevant engagement letter or SOW, which forms part of the contract between us.

3. Our obligations

We will:

• Provide services with reasonable skill, care, and diligence.
• Assign appropriately experienced consultants to your engagement.
• Maintain confidentiality in respect of all information you share with us.
• Notify you promptly if we become aware of any conflict of interest.
• Comply with applicable UK law, including UK GDPR.

4. Your obligations

You agree to:

• Provide us with accurate, complete, and timely information necessary for us to deliver the services.
• Make relevant personnel available when reasonably required.
• Notify us promptly of any material changes to the matters we are advising on.
• Pay our invoices in accordance with the payment terms set out below.
• Not use our advice or outputs for any purpose other than that for which they were provided.

We are not responsible for any adverse outcomes arising from incomplete or inaccurate information provided to us.

5. Fees and payment

Our fees will be set out in the engagement letter or SOW. Unless otherwise agreed:

• Fees are charged on a day rate or fixed-fee basis as specified.
• Expenses reasonably incurred, including travel, accommodation, and disbursements, will be charged at cost and itemised on invoices.
• Invoices are payable within 30 days of the invoice date.
• We reserve the right to charge interest on overdue invoices at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• All fees are exclusive of VAT, which will be added where applicable at the prevailing rate.

We reserve the right to suspend services if invoices remain unpaid beyond 30 days without agreed reason.

6. Confidentiality

Each party agrees to keep confidential all information received from the other party that is designated as confidential or that ought reasonably to be regarded as confidential, and not to disclose such information to any third party without prior written consent, except:

• As required by law or a regulatory body.
• To professional advisers under equivalent confidentiality obligations.
• To the extent the information is or becomes publicly available through no fault of the receiving party.

This obligation survives termination of the engagement.

7. Intellectual property

Unless otherwise agreed in writing:

• Any materials, frameworks, tools, or methodologies we bring to an engagement remain our intellectual property.
• Work product created specifically for your engagement, including reports, outcome letters, and process documentation, is licensed to you for your internal business use on payment of our fees.
• You may not resell, sublicense, or represent our work as your own.

8. Limitation of liability

We carry professional indemnity insurance. Our aggregate liability to you for any claim arising out of or in connection with an engagement shall not exceed the total fees paid by you in respect of that engagement, or £100,000, whichever is the lower.

We are not liable for:

• Any indirect, consequential, or economic loss.
• Loss of profit, revenue, data, or reputation.
• Outcomes in employment tribunal or other legal proceedings, which depend on factors outside our control.
• Any failure to perform arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Independent advice

Our services constitute HR consultancy advice and do not constitute legal advice. Where matters have potential legal implications — including but not limited to employment tribunal risk, discrimination claims, or settlement agreements — we recommend you also seek advice from a qualified employment solicitor. We accept no liability for losses arising from a failure to seek independent legal advice.

10. Conflicts of interest

We will not knowingly act for parties with directly conflicting interests in the same matter without the informed consent of all parties. If a conflict arises during an engagement, we will notify you promptly and agree an appropriate course of action.

11. Termination

Either party may terminate an engagement by giving written notice as specified in the engagement letter. In the absence of a specified notice period, 14 days' written notice applies.

On termination:

• You will pay for all work carried out and expenses incurred up to the date of termination.
• Each party will return or destroy the other's confidential information on request.
• Clauses 6, 7, 8, and 9 survive termination.

We may terminate immediately if you materially breach these terms and fail to remedy the breach within 14 days of written notice, or if you become insolvent.

12. Data protection

In delivering our services, we may process personal data on your behalf as a data processor, or independently as a data controller. Where we act as your data processor, we will do so only on your documented instructions and in accordance with a separate data processing agreement. Further detail on how we handle personal data is set out in our Privacy Notice.

13. Governing law and disputes

These terms and any engagement under them are governed by the laws of England and Wales. In the event of a dispute, the parties will first attempt to resolve the matter through good-faith negotiation. If unresolved within 30 days, either party may refer the matter to the courts of England and Wales, which shall have exclusive jurisdiction.

14. Entire agreement

These terms, together with the relevant engagement letter or SOW, constitute the entire agreement between the parties in respect of the services and supersede any prior discussions, representations, or agreements. No variation is binding unless agreed in writing by both parties.